What do I do with my empty cooler bag and ice pack?
On Sunday, Tuesday and Thursday place your empty cooler bag and ice pack on your doorstep for our driver to pick up on your next delivery.
What if I forget to leave my bag and ice pack out?
If you forget to leave your bag and ice pack out for pick up you can leave it out for the subsequent scheduled meal delivery. Please note that customers should not have more than 4 bags & ice packs in their possession. Customers having more than 4 bags in their possession will be charged a weekly charge of $6.00 per bag until all bags are returned.
Can I return my empty meal containers?
We cannot receive any used or unopened containers for sanitary reasons. All our containers are made of PET recyclable plastic. Please use your local recycling program to keep our community green!
BILLING & ACCOUNT INFORMATION
How do I update my credit card information?
You can update your billing information by logging in to your account in on The Wholly Kitchen. Just edit and save your information before closing out the screen. Keep in mind, if there is a billing issue at the time of auto-renewal and you don’t contact us within 24 hours of receipt of billing issue notification, your next delivery will not be made. For any billing issues contact firstname.lastname@example.org
How does the billing system work?
We have an auto-renewal billing system. All Wholly Kitchen plans are on auto-renew as per our enrollment terms and conditions and billing frequency that were agreed to upon sign-up. Your credit card will automatically be re-billed when your available balance is insufficient to cover your next delivery. You will be billed the same amount based on the plan that was originally signed up for excluding any initial promotional discounts. Please be advised that your re-billing date can fluctuate based on your meal selections in Choose Your Meals. If you choose more items on any given day than you signed up for, your funds will deplete sooner therefore triggering the auto-renewal feature sooner. To notify us that you do not wish to AUTO-RENEW for a subsequent billing cycle, we require notice in writing at least 4 business days prior to your current program cycle ending. If you wish not to auto-renew, please write NO AUTO-RENEW in the subject line of your email and send your request to email@example.com
. Please note that if we do not receive notification in writing at least 4 business days before your current program cycle ends, you will automatically be billed for an additional cycle and will be obligated to continue service through the subsequent cycle(s). If you have questions about the maturity date of your billing cycle, you can email firstname.lastname@example.org
. All customers will be required to complete an exit survey prior to plan termination.
How do I change my billing frequency?
To change to a different billing frequency, email email@example.com
Who do I contact if I have billing questions?
For billing questions, email firstname.lastname@example.org
or call 786.505.7022.
What is your cancellation policy?
If you wish to discontinue your entire program, please email email@example.com
. All customers cancelling will be required to complete a mandatory exit survey in order for their cancellation to be processed. Please be advised that you are obligated to complete your service through the end of your current cycle and no refunds will be given. If cancellation requests are not received at least 4 business days prior to auto renewal, you will be automatically re-billed for another cycle and will be obligated to continue service through the end of that cycle.
Do you have a referral program?
Absolutely! If your referral signs up you get a complete free day worth of meals & snacks! Just have your referral give your name and we will credit your account.
What is your marketing communication policy?
By becoming a customer, or by completing any of our online forms at thewhollykitchen.com you agree to be automatically opted in to be contacted by phone, email, mail or by text for a variety of promotional or account related messaging by Wholly Kitchen and any of Wholly Kitchen’s subsidiaries or 3rd party preferred marketing partners. If at any time, you wish not to receive communication(s) from us, you can opt out of our emails by clicking the Unsubscribe button in the footer of our emails. If you wish for us not to contact you by phone, please email firstname.lastname@example.org
and ask to be placed on our Do Not Call list. If you wish not to receive mailings from us, email email@example.com
and ask to be placed on our Do Not Mail list. All mobile subscribers may at any time, for any reason, opt out of the mobile marketing campaigns after receiving a text from us.