How do I get started?

It’s so easy! You can make your purchase online under the Shop Plans tab or give us a call and we would be happy to help you get started. You can reach us at 786.505.7022.

How do I know which plan is right for me?

Not sure about which plan is best for you? No problem. We can help find a plan to best suit your needs. If you require more in-depth nutritional information we can also set you up for a private one on one consultation with a Registered Nutritionist.

What happens after I sign up?

Once you have made your first purchase you will receive a confirmation and billing receipt by email. You will also receive a follow up Welcome to Wholly email which will also give you more information regarding your service. We will then reach out to you to confirm your start date and answer any further questions you may have.

How soon will I receive my meals?

We make everything fresh and from scratch so depending upon when you place your order it may take up to 24-48 hours to begin service. We will do our best to get you started as soon as possible!

I have a few more questions before I sign up. Can someone help me?

Yes! We are more than happy to answer any questions you may have. Please give us a call at 786.505.7022 or by email at hello@thewhollykitchen.com

What different meal plans do you offer?

We offer Traditional (Mediterranean Inspired), Paleo, Vegan, and Keto Menus

What does the Traditional plan include?

TBD

What does the Paleo plan include?

TBD

What does the Vegan plan include?

TBD

What does the Keto plan include?

TBD

Can I get extra protein added to my meals?

Absolutely! Just select your desired meals with the double protein option. Total protein per meal is approximately 7 - 8 oz per lunch or dinner.

How many calories are in my meals?

Our meals range from 375 to 425 calories per meal. Double protein meals range from 575 to 625 in calories.

What kind of proteins do you use?

We use chicken, turkey, beef, lamb, pork, fish and eggs. For vegetarians and vegans we use, legumes, tofu and made from scratch vegetable & bean cakes.

Are your meals Dietician approved?

Yes, our meals have been approved with a certified registered dietician.

I need help with my nutrition goals. Do you offer Registered Dietician Services?

Yes we do! We offer one on one consultation services to help you achieve your dietary and life goals. Just add our nutrition service package in your check out to schedule an appointment with our amazing Registered Dietician.

What is your food allergy policy?

A: The Wholly Kitchen cannot accommodate customers with severe or life threatening food allergies. By signing up to The Wholly Kitchen, you agree to our terms and conditions and understand that The Wholly Kitchen is not responsible for any food related allergic reactions that may occur whether it be mild or severe. We prepare our food in a facility that handles nuts, soy and other common food allergens. We cannot guarantee no cross contamination. We urge you to use caution when choosing The Wholly Kitchen.

Can I remove ingredients I do not like from my meals?

Yes you can! You can list up to 3 dislikes on your account and we will remove this items from any meals you receive.

Can I pause my service?

Yes, just sign into your account and in the top left corner there is a link to Manage Subscriptions. You can make adjustments to your service there.

What areas do you deliver?

We deliver to Miami-Dade, Broward and most of Palm Beach County. We range from Boynton Beach to Cutler Ridge/Palmetto Bay. If you have a question regarding your area you can reach us by email at hello@thewhollykitchen.com or by phone 786.505.7022.

What is your delivery schedule?

Our deliveries go out every Sunday, Tuesday & Thursday and our delivery window is from 5:00pm - 10:00pm. Sunday evening delivery is for Monday and Tuesday meals, Tuesday evening delivery is for Wednesday and Thursday meals & Thursday evening delivery is for Friday and Saturday meals.

What if I live in a gated community or condo

If you live in a gated community or condo with a concierge, please notify them about your deliveries so our drivers can gain access. Please provide them the company name and delivery schedule (Sunday, Tuesday, Thursday from 5:00pm - 10:00pm). If there is no concierge/security to grant access we will need to receive a FOB or gate code. Wholly Box will not be held responsible for missed deliveries due to no access.

Can I get notified when my delivery is made?

Yes, we offer a complimentary text message to let you know your bag has arrived. Please provide your preferred contact number upon checkout. Please note this is a complimentary service designed to assist you in being able to receive your bag indoors as soon as possible. You are expected to check for your bag’s arrival on a scheduled delivery day even if you do not receive a text message. Scheduled deliveries cannot be rejected in the event you do not receive a text message.

What is your delivery fee?

We charge $6.00 per delivery. Delivery fees are prepaid along with your plan subscription.

What do I do with my empty cooler bag and ice pack?

On Sunday, Tuesday and Thursday place your empty cooler bag and ice pack on your doorstep for our driver to pick up on your next delivery.

What if I forget to leave my bag and ice pack out?

If you forget to leave your bag and ice pack out for pick up you can leave it out for the subsequent scheduled meal delivery. Please note that customers should not have more than 4 bags & ice packs in their possession. Customers having more than 4 bags in their possession will be charged a weekly charge of $6.00 per bag until all bags are returned.

Can I return my empty meal containers?

We cannot receive any used or unopened containers for sanitary reasons. All our containers are made of PET recyclable plastic. Please use your local recycling program to keep our community green!

What do I do with my empty cooler bag and ice pack?

On Sunday, Tuesday and Thursday place your empty cooler bag and ice pack on your doorstep for our driver to pick up on your next delivery.

What if I forget to leave my bag and ice pack out?

If you forget to leave your bag and ice pack out for pick up you can leave it out for the subsequent scheduled meal delivery. Please note that customers should not have more than 4 bags & ice packs in their possession. Customers having more than 4 bags in their possession will be charged a weekly charge of $6.00 per bag until all bags are returned.

Can I return my empty meal containers?

We cannot receive any used or unopened containers for sanitary reasons. All our containers are made of PET recyclable plastic. Please use your local recycling program to keep our community green! BILLING & ACCOUNT INFORMATION

How do I update my credit card information?

You can update your billing information by logging in to your account in on The Wholly Kitchen. Just edit and save your information before closing out the screen. Keep in mind, if there is a billing issue at the time of auto-renewal and you don’t contact us within 24 hours of receipt of billing issue notification, your next delivery will not be made. For any billing issues contact billing@thewhollykitchen.com.

How does the billing system work?

We have an auto-renewal billing system. All Wholly Kitchen plans are on auto-renew as per our enrollment terms and conditions and billing frequency that were agreed to upon sign-up. Your credit card will automatically be re-billed when your available balance is insufficient to cover your next delivery. You will be billed the same amount based on the plan that was originally signed up for excluding any initial promotional discounts. Please be advised that your re-billing date can fluctuate based on your meal selections in Choose Your Meals. If you choose more items on any given day than you signed up for, your funds will deplete sooner therefore triggering the auto-renewal feature sooner. To notify us that you do not wish to AUTO-RENEW for a subsequent billing cycle, we require notice in writing at least 4 business days prior to your current program cycle ending. If you wish not to auto-renew, please write NO AUTO-RENEW in the subject line of your email and send your request to hello@thewhollykitchen.com. Please note that if we do not receive notification in writing at least 4 business days before your current program cycle ends, you will automatically be billed for an additional cycle and will be obligated to continue service through the subsequent cycle(s). If you have questions about the maturity date of your billing cycle, you can email billing@thewhollykitchen.com. All customers will be required to complete an exit survey prior to plan termination.

How do I change my billing frequency?

To change to a different billing frequency, email billing@thewhollykitchen.com.

Who do I contact if I have billing questions?

For billing questions, email billing@thewhollykitchen.com or call 786.505.7022.

What is your cancellation policy?

If you wish to discontinue your entire program, please email hello@thewhollykitchen.com. All customers cancelling will be required to complete a mandatory exit survey in order for their cancellation to be processed. Please be advised that you are obligated to complete your service through the end of your current cycle and no refunds will be given. If cancellation requests are not received at least 4 business days prior to auto renewal, you will be automatically re-billed for another cycle and will be obligated to continue service through the end of that cycle.

Do you have a referral program?

Absolutely! If your referral signs up you get a complete free day worth of meals & snacks! Just have your referral give your name and we will credit your account.

What is your marketing communication policy?

By becoming a customer, or by completing any of our online forms at thewhollykitchen.com you agree to be automatically opted in to be contacted by phone, email, mail or by text for a variety of promotional or account related messaging by Wholly Kitchen and any of Wholly Kitchen’s subsidiaries or 3rd party preferred marketing partners. If at any time, you wish not to receive communication(s) from us, you can opt out of our emails by clicking the Unsubscribe button in the footer of our emails. If you wish for us not to contact you by phone, please email hello@thewhollykitchen.com and ask to be placed on our Do Not Call list. If you wish not to receive mailings from us, email hello@thewhollykitchen.com and ask to be placed on our Do Not Mail list. All mobile subscribers may at any time, for any reason, opt out of the mobile marketing campaigns after receiving a text from us.